If you have Windows 10 or 11, there is software already built into Windows for us to use. Remote Assistance is billed in 20 minute intervals, and requires a credit card for billing. Once your appointment time is reached, the technician will call you to get started, and help you establish the remote session. The technicians will setup a time that they can look at your machine. Don’t know which store is closest? Click HERE for a list of our stores. To setup a Remote Assistance, first call your local Milwaukee PC store to schedule help. As long as you can get to the Internet and bring up a webpage, we can try and do a remote fix for your machine. Issues like printers not working, some error messages, and even some virus/malware problems can possibly be fixed remotely. Some computer issues don’t require you to take your computer to the store. The Microsoft support agent will give you a security code-enter it when prompted.How does it work? Sometimes we can fix your computer without you bringing it in to your local store. Here’s what to do if you’re working with a Microsoft support agent and they tell you to open the Quick Assist app:

The app connects your computer with the Microsoft support agent’s computer using a remote connection.

Use the Quick Assist web app to get help with your computer directly from Microsoft support agents. Quick Assist web appįor: Windows 8.1, supported Windows Server versions, supported macOS versions Option 3: Select the Search bar or Search icon, enter quick assist, then select Quick Assist in the list of results.Īfter Quick Assist opens, enter the code provided to you by Microsoft. In Windows 10: Select Start > Windows Accessories > Quick Assist. In Windows 11: Select Start > All apps > Quick Assist. Option 1: Press Ctrl + Windows logo key + Q at the same time. To open Quick Assist on your Windows 10/11 PC, do one of the following: Important: You might need to update Quick Assist to continue using it.

Quick assist windows 7